International Institute of Human Resources (IIHR) is established in 2015, emerged as best HR Training Institute in Bangalore. IIHR is an Internationally Accredited & Govt. of India affiliated Certification Body for HR Professionals across the world. IIHR received many awards & recognitions over these years as the best HR Training Institute in India. HR Certifications & Courses offered by IIHR is recognised across the globe. Today, more than 1000+ HR professionals worldwide proudly maintain the IIHR’s HR Certifications and Digital Badges as a mark of high professional distinction.
We at International Institute of Human Resources™ (IIHR™ ) and our Chapters (collectively, “IIHR™ ”, “we” and “us”) know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we collect, store, use, and disclose information about you when you interact or use our websites (collectively the “IIHR™ sites”) or any related events, trade shows, sales or marketing, and/or if you use any of our products and services (collectively the “Services”) in any manner.
Who are we and what do we do?
The goal of IIHR™ is to develop and maintain standards of Human Resources for the certification of practitioners around the world. To achieve this vision, membership in IIHR™ is open to Indian as well as international professionals, who may also participate in local country and city Chapters.
To communicate with members and promote the goals of the organization, IIHR™ uses a variety of methods including local meetings, international conferences, the official IIHR™ website and local Chapter websites, newsletters, and email communications, most of which require the use of a member’s personal information.
Does IIHR™ collect Sensitive Data?
“Sensitive Data” means personal data or information that discloses an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, criminal proceedings, biometrics, and data concerning health.
We do not intentionally collect – and will not request – Sensitive Data. If an IIHR™ employee discovers that we have received Sensitive Data, the employee will inform a designated contact within our company who will assess the processing of such data.
What information does IIHR™ collect?
Information that we collect can be classified as Personal Information or Personal Data. This information is categorized into information that you provide to us and the data that we collect automatically.
Information you provide to us:
When you use our IIHR™ sites or Services, we receive and store information you provide directly to us. The types of information we may collect directly from you may include: first name, last name, user names, email addresses, birthday, postal addresses, phone numbers, job titles, transactional information (including Services purchased), event attendance, video, and pictures as well as other contact or other information you choose to provide us or upload to our systems in connection with our Services.
When using our Services and executing a financial transaction with us online (e.g., membership, donations, or online conference registration), we never collect your financial information. We only retain information that the financial transaction has successfully completed. Online financial transactions, such as credit card payment, are processed with PCI compliant third-party providers.
Data we automatically collect:
In addition to cookies, we also keep track of user activity on the IIHR™ sites through application audit controls and log files.
How do we use your Personal Information?
We use the personal information we collect under this Policy for our legitimate business interests, which include:
- Provision of services: To provide and operate our IIHR™ sites and Services, fulfill your orders and requests, process your payments, for bug and error reporting and resolution, to perform upgrades and maintenance, and for similar purposes.
- Customer support: To communicate with you about your use of the Services; respond to your communications, complaints and inquiries; provide technical support; and for other customer service and support purposes.
- Personalization: To tailor content we send or display to you to offer location customization and personalized help and instructions, and to otherwise personalize your experience using the Services.
- Marketing and promotions:For marketing and promotional purposes. For example, we may use contact information such as your email address to send you newsletters, special offers or promotions, or to otherwise contact you about IIHR™ products or information we think may interest you. If you are in a jurisdiction that requires opt-in consent to receive electronic marketing messages, we will only send you such messages if you opt-in to receive them. You may opt out of receiving marketing emails by following the opt-out instructions in the email. We may still email customer service and transaction-related communications, even if you have opted out of receiving marketing communications.
- Advertising: To assist in advertising the Services on third party websites.
- Protect legal rights and prevent misuse: To protect the Services; prevent unauthorized access and other misuse; and where we believe necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms and Conditions or this Policy.
- Comply with Legal Obligations: To comply with the law or legal proceedings; for example, we may disclose information in response to lawful requests by public authorities, including responding to national security or law enforcement disclosure requirements.
- General Business Operations: Where necessary to the administration of our general business, accounting, record keeping, and legal functions.
How do we share and disclose information to third-parties?
We do not rent, trade or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our users in the following limited circumstances:
- Vendors, consultants, and other service providers:
o We may share your information with third-party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback and surveys (e.g., Survey Monkey, Formstack), CRM service providers (e.g., MS Dynamics, Salesforce), or email service providers (e.g., Informz) and others.
o If IIHR™ has received your Personal Information and subsequently transfers that information to a third-party agent or service provider for processing, IIHR™ shall remain responsible for ensuring that such third-party agent or service provider processes your Personal Information to the standard required by our Privacy commitments. Unless we tell you differently and you consent, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
- Other IIHR™ Entities:
- Protection of IIHR™ and Others:
o We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of IIHR™ , our employees, our users, or others.
- Disclosures for National Security or Law Enforcement:
o Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Is Personal Information about me secure?
We use appropriate technical, organizational, and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Among other practices, your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
How long do we keep Personal Information?
We keep your personal information for as long as reasonably necessary for the purposes set out above. We will retain your account profile data as necessary for our legitimate business purposes or to comply with our legal obligations (such as record keeping, accounting, fraud prevention, and other business administrative purposes). However, we will maintain your personal information longer where required for tax or accounting purposes to ensure we would be able to defend or raise a claim, or where we have a specific need to retain, though we will generally not keep personal information for longer than seven years following the last date of communication with you. Legitimate business purposes that we may rely on to keep your personal information when you are not a customer include direct marketing (where you have not opted-out) for up to two years, facilitating the restoration or establishment of a user account in the future, maintaining business intelligence systems for analytics and other internal purposes, etc. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Cookies and other analytics
Your Privacy Rights
What choices do you have?
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our Services
You can opt-out of receiving promotional or marketing communications from us at any time, by using the unsubscribe link in the email communications we send.
If you have any account for our Services, we will still send you non-promotional, service-related communications including but not limited to transactional confirmations, invoices, and other operational emails.
How can I update and access my information?
If you would like to access, review, update, rectify any Personal Information we hold about you, or exercise any other data subject right (see below) available to you, please email us at email@example.com
Our Privacy team will examine your request and respond to you as quickly as possible.
Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Rights for users
Individuals have the following rights with respect to their personal information:
- Access. You can ask us to confirm whether we are processing your personal information; give you a copy of that data; and provide you with other information about your personal information such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad, how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we have carried out any profiling, to the extent that such information has not already been provided to you in this Policy.
- Rectification. You can ask us to rectify inaccurate information. We may seek to verify the accuracy of the data before rectifying it.
- Erasure. You can ask us to erase your personal information, but only where it is no longer needed for the purposes for which it was collected; you have withdrawn your consent (where the data processing was based on consent); following a successful right to object (see ‘Objection’ below); it has been processed unlawfully; or to comply with a legal obligation to which we are subject. We are not required to comply with your request to erase your personal information if the processing of your personal information is necessary for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims. There are certain other circumstances in which we are not required to comply with your erasure request, although these two are the most likely circumstances in which we would deny that request.
- Restriction. You can ask us to restrict (i.e., keep but not use) your personal information, but only where its accuracy is contested (see ‘Rectification’ above), to allow us to verify its accuracy; the processing is unlawful, but you do not want it erased; it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise, or defend legal claims; you have exercised the right to object, and verification of overriding grounds is pending. We can continue to use your personal information following a request for restriction where we have your consent; to establish, exercise, or defend legal claims; or to protect the rights of another natural or legal person.
- Objection. You can object to any processing of your personal information which has our ‘legitimate interests’ as its legal basis if you believe your fundamental rights and freedoms outweigh our legitimate interests. Once you have objected, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms. In addition, you can object to the processing of your personal information for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing without providing any reason. We will then cease the processing of your personal information for direct marketing purposes.
- Portability. You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it ‘ported’ directly to another Data Controller, but only where our processing is based on your consent and the processing is carried out by automated means.
- Withdrawal of consent. You can withdraw your consent in respect of any processing of personal information which is based upon a consent which you have previously provided
Children’s personal information
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us at firstname.lastname@example.org
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to email@example.com and we will try to resolve your concerns.
The International Institute of Human Resource (IIHR) has adopted ISO 17024:2012 and is committed to ensure that:
- All information received by or available to IIHR members, staff, and / or committee members (in whatever format) received in conducting examination activities, or during other certification activities, or during dealings with any organisation shall be regarded as strictly confidential and shall not be divulged to any 3rd party (unless specified in this Quality Management System Document) without the explicit permission of the IIHR.
- Where IIHR is required through agreement or regulatory requirement to provide confidential information to a third party, the client or individual concerned shall, unless regulated by law, be notified in advance of the information provided.
- All records either paper records or password controlled electronic records shall be retained in a secure manner and access provided only to authorised personnel. Records will only be made available to organisations directly connected with the certification process or with explicit permission from IIHR or as required by statutory requirements.
- All IIHR members, staff, examiners and committee members shall be required to agree to IIHR confidentiality policy and sign a confidentiality agreement.
The definition of impartiality is “not prejudiced towards or against any particular side or party”.
Impartiality is one of the cornerstones of certification and is of utmost importance in maintaining the trust that stakeholders should expect from certification.
On the basis of that definition, IIHR seeks to attain the highest degree of public confidence and trust in rendering unbiased services. IIHR fully acknowledges the importance of impartiality in carrying out its certification body activities which are governed by the requirements of the International Standard ISO/IEC 17024.
IIHR, and every member of its certification team, employees, volunteers, and contractors commits to adhere to the following policies:
- IIHR shall act impartially, and its policies and procedures for certification of persons shall be fair among all its applicants, candidates and certified persons.
- IIHR shall not restrict certification on the grounds of undue financial or other limiting conditions, such as membership of an association or group.
- IIHR shall be responsible for the impartiality of its certification activities and shall not allow commercial, financial or other pressures to compromise impartiality.
- IIHR staff shall not suggest or imply to imply that certification would be simpler, easier or less expensive if training services were used.
- IIHR does not offer training as part of the certification. Candidates must attend a relevant training course offered by approved trainer/training program.;
- IIHR shall only disclose reports and documentations until and unless required by law and only be disclosed with a written consent.
- IIHR shall ensure, through internal procedures, the objectivity of certification activities and manage potential conflict of interest according to the standards of the applicable certification programs.
- IIHR shall base all of its decisions on objective evidence obtained through an effective certification process based on objective evidence of conformity or nonconformity, and that any decisions made are not influenced by other interests or by other parties. Certification decisions are made and signed for by a competent Manager who was not responsible for the audit and was not a member of the audit team and free from influence by other interests or parties, including those of its clients.
- IIHR’s corporate policies and practices ensure that the highest standards of integrity are applied to all certification activities.
- IIHR’s personnel will not be influenced by financial, commercial or other pressures when conducting certification activities and will take action to address any situation that would affect impartiality. Personnel are required to disclose any potential conflicts of interest in the Declaration Form.
- IIHR shall not use personnel with an actual or potential conflict of interest and shall ensure that its personnel are free from commercial, financial or other pressures that might affect their judgement.
- IIHR’s personnel taking part in certification activities, both internal and external, shall act impartially when executing their responsibilities.
- IIHR shall identify threats to its impartiality on an ongoing basis. This includes threats that arise from its activities, its related bodies, its relationships, or the relationships of its personnel.
- IIHR shall enter into legally enforceable agreements with its clients and retain all authority and responsibility for certification activities, decisions and statements.
- IIHR’s management system has the necessary procedures, safeguards and tools to ensure that these policies are strictly upheld and enforced.
Complaints and Disciplinary Policy
- Complaints must be submitted in writing by an individual or entity. Inquiries or submissions other than complaints may be reviewed and handled by IIHR at its
- The complaint must be submitted on IIHR’s Complaint and Disciplinary Form and the specific grounds for sanctions as referenced below and that is relevant to the complaint must be cited.
- The grounds for sanctions of complaint are as follows:
- Violation of established IIHR certification program policies, rules, and requirements;
- Fraud or misrepresentation in the application for, or maintenance of, certification;
- An irregular event in connection with a HR Certification examination, including (but not limited to) copying examination materials, causing a disruption in the testing area, and failure to abide by reasonable test administration rules;
- Taking the exam for any purpose other than that of becoming credentialed in the area referenced in the title of the exam;
- Disclosing, publishing, reproducing, summarizing, paraphrasing, or transmitting any portion of the exam in any form or by any means, verbal, written, electronic or mechanical, without the prior express written permission of IIHR;
- Unauthorized possession or misuse of IIHR credentials, examinations, and other intellectual property;
- Misrepresentation of credential status;
- Failure to provide requested information in a timely manner;
- Conviction of a felony under state law in a matter related to the practice of, or qualifications for, professional activity.
- IIHR will not review or further pursue any complaints which:
- Contain unreliable or insufficient information;
- Are patently frivolous or inconsequential;
- Allege general unethical or unprofessional behavior by a certificant;
- Do not expressly reference specific grounds for sanctions;
- In IIHR’s sole reasonable discretion may choose not to review or further pursue a complaint based on the date of the violation; or
- In IIHR’s sole reasonable discretion, are more appropriately addressed by an administrative, regulatory, or law-making
- Upon receipt and preliminary review of a submission involving an IIHR certification program or the grounds for sanction, the Director, may conclude, in his/her sole discretion that the submission does not constitute an actionable complaint as described above. If not an actionable complaint, the submission is disposed of by notice from the Director to its submitter, if the submitter is identified. If the Director determines that the submission is a valid and actionable complaint, the Director will contact the accused for any additional information that may be necessary. The individual will have 7 days to submit any and all applicable documentation. This documentation will be investigated for further action to be taken. If no applicable documentation is submitted within 7 days, the Director may proceed with making a decision.
- If a submission is deemed by the Director to be a valid and actionable complaint, the Director shall see that written notice is provided to the certificant whose conduct has been called into question. The certificant whose conduct is at issue shall also be given the opportunity to respond to the complaint. The Director also shall ensure that the individual submitting the complaint receives notice that the complaint is being reviewed by IIHR. The Director will determine if the submission is worthy of an investigation, and if necessary, a phone interview will be scheduled. Upon completion of the interview, the Director will decide if the submission will move forward for investigation.
- The Director shall make the decisions described above and provide the notices required hereunder within ten (10) days of receipt of the complaint.
- IIHR will not review or further pursue any complaints which:
B. REVIEW OF COMPLAINT
- For each submission involving an alleged violation of the grounds for sanctions that the Director concludes is a valid and actionable complaint and authorizes an investigation into its specific facts or circumstances to whatever extent is necessary in order to clarify, expand, or corroborate the information provided by the submitter.
- Both the individual submitting the complaint and the certificant who is the subject of the investigation (or his or her employer) may be contacted for additional information with respect to the complaint. The Director may at its discretion contact such other individuals who may have knowledge of the facts and circumstances surrounding the complaint.
- All investigations and deliberations of the Director are conducted in confidence, with all written communications sealed and marked “Personal and Confidential,” and they are conducted objectively, without any indication of prejudgment. An investigation may be directed toward any aspect of a complaint which is relevant or potentially relevant.
- The Director shall undertake all reasonable efforts to ensure that the review process set forth in this section shall be completed within twenty (20) days of the determination to investigate.
C. DETERMINATION OF VIOLATION
Upon completion of an investigation, the Director may make a determination that there has been a demonstrable and serious violation based on the grounds for sanction. The determination of the disciplinary decision is prepared under the Director’s supervision along with the record of the investigation.
- If the Director determines that a violation has not occurred, the complaint is dismissed with notice to the certificant and the individual or entity who submitted the complaint. The complaint is included in an annual summary Director report.
- If the Director determines that a violation has occurred, he will decide on an appropriate sanction.
- This determination and the imposition of a sanction are promulgated by written notice to the certificant and to the individual submitting the complaint, if the submitter agrees in advance and in writing to maintain in confidence whatever portion of the information is not made public by the Director.
- In certain circumstances, the Director may determine that the certificant who has committed an actionable sanction, should be offered an opportunity to submit a written assurance that the conduct in question has been terminated and will not recur. The decision of the Director to make such a determination is within their discretionary power. If such an offer is extended, the certificant at issue must submit the required written assurance within seven days of receipt of the offer, and the assurance must be submitted in terms that are acceptable to the Director. If the Director accepts the assurance, notice is given to the certificant and to the submitter of the complaint, if the submitter agrees in advance and in writing to maintain the information in confidence.
- Any of the following sanctions may be imposed by the Director upon a certificant whom the Director has determined to have violated the grounds for sanctions, although the disciplinary decision applied must reasonably relate to the nature and severity of the violation, focusing on reformation of the conduct of the member and deterrence of similar conduct by others:
- written reprimand to the certificant;
- suspension of the certificant for a designated period; or
- termination of the certificant’s certification from
The IIHR database and certificant’s file will be promptly updated to reflect any certification suspension or termination.
- Reprimand in the form of a written notice from the Director normally is sent to a certificant who has received his or her first substantiated complaint. Suspension normally is imposed on a certificant who has received two substantiated complaints. Termination normally is imposed on a certificant who has received two substantiated complaints within a two-year period, or three or more substantiated complaints. The Director may at its discretion, however, impose any of the sanctions, if warranted, in specific
- Certificants who have been terminated shall have their certification revoked and may not be considered for IIHR certification in the If certification is revoked, any and all certificates or other materials requested by IIHR must be returned promptly to IIHR.
- Within ten (10) days from receipt of notice of a determination by the Director that an individual committed an action resulting in grounds for sanctions, the affected certificant may submit to IIHR in writing a request for an
Upon receipt of a request for appeal, the Director will review whether the determination was inappropriate because of:
- material errors of fact, or
- IIHR to conform to published criteria, policies, or procedures.
Only facts and conditions up to Director’s determination as represented by facts known to IIHR are considered during an appeal. The appeal shall not include a hearing or any similar trial-type proceeding. Except as otherwise set forth herein, legal counsel is not expected to participate in the appeal process, unless requested by the appellant and approved by the Director.
- The Director conducts and completes the appeal within twenty (20) days after receipt of the request for an appeal. Written appellate submissions and any reply submissions may be made by authorized representatives of the appellant. Submissions are made according to whatever schedule is reasonably established by the Director.
If a certificant who is the subject of a complaint voluntarily surrenders his or her IIHR certification(s) at any time during the pendency of a complaint under these Procedures, the complaint will be dismissed without any further action by the Director. If this occurs, the information will be retained in IIHR’s permanent file for future reference. However, the Director may authorize the HR & Marketing Executive (Appeals & Complaints) to communicate the fact and date of resignation, and the fact and general nature of the complaint, which was pending at the time of the resignation. Similarly, in the event of such resignation, the person or entity who submitted the complaint are notified of the fact and date of resignation and that Director has dismissed the complaint as a result.
Code of Conduct Policy
Following are the code of Ethics that all staff (both, permanent and contractual) are expected to adhere at International Institute of Human Resource (IIHR):
- We will always strive to maintain compliance with applicable legal requirements.
- We will always strive to maintain compliance with all requirements of ISO 17024:2012 as well as those that have been specified by NABET and any other relevant Statutory Body.
- Certification will not be refused to any candidate due to undue financial or other limiting conditions, such as membership of an association or group or enrolment with any particular EP.
- We will never falsely advertise regarding the benefits, Certification Process and Scheme to any potential candidate.
- We will maintain absolute transparency regarding all out activities with our customers, subcontractors, Statutory & Regulatory Bodies as well as any other interested parties.
- We will never conduct any activities which may lead to a conflict of interest.
- We will always technically competent personnel for conducting Certification Activities and ensure that they are provided necessary supervision and training.
- We will always charge appropriate fees to our clients for the services that we provide.
- We will never falsify any examination results under any circumstances and not let any undue internal or external pressure alter our judgement. Any such incidents will be immediately reported by the concerned staff / contract staff to the Certification Manager for necessary action.
- Whenever outsourcing is required, we will only outsource to competent subcontractors.
- We will always abide by our Code of Ethics for maintaining objectivity and impartiality in the Certification Process.
Maintaining the security of International Institute of Human Resource (IIHR) examination material is essential to upholding the integrity of the certification services. Security breaches can occur before, during, or after an examination. Conduct that may violate the security of an examination includes, but is not limited to:
- Theft of portions of, or entire, examination(s)
- Removing written examination materials from a test or meeting site without authorization
- Reproducing and/or disseminating examination materials without authorization
- Using paid test takers for the purpose of reconstructing an examination
- Using improperly obtained test questions to prepare person(s) for the examination
- Cheating during an examination
- Impersonating an examinee or having an impersonator take an examination
- Deliberate loss of examination data enroute to or from the testing centre(s) or any other location.
It is the responsibility of test administrators and proctors to aggressively ensure the security of the examination at all times and to immediately report any security breaches to the IIHR Director.
A breach in examination security has significant repercussions for the IIHR, including the costs of replacing questions and developing new examinations. The IIHR shall insist that its staff, vendors, test administrators, and proctors take all reasonable precautions to assure that individual items, item banks, examinations presented in all media (printed, taped, and computerized), and candidate scores are and remain secure.
The IIHR shall ensure that no candidate sees the content of the examination before or after the examination is administered.
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